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Grievance Redressal

Client queries/complaints may arise due to a lack of understanding, or a deficiency of service experienced by clients. Deficiency of service may include a lack of explanation, clarifications, or understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards clients.

  1. Compliance Officer: Shashank Vailaya can be reached at compliance@octanom.com..
  2. Clients can seek clarification to their queries and are entitled to write a complaint. An email may be sent to the Client Servicing Team at 911@hedged.in.
  3. A letter may also be written with their query/complaint and posted at the below-mentioned address below:
    1st floor & 2nd floor, 175, KAGALWALA HOUSE, Plot no.1, CST road KALINA, BKC, SANTACRUZ (E), MUMBAI, Mumbai City 400098
  4. Clients can write to the research analyst at radmin@octanom.com radmin@octanom.comif the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the research analyst.
  5. In case you are not satisfied with our response you can lodge your grievance with SEBI at SCORES 1.0 http://scores.gov.in or SCORES 2.0 https://scores.sebi.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed through the SCORES mobile application as well, same can be downloaded from the below link: https://play.google.com/store/apps/details?id=com.hedged/apps/details?id=com.ionicframework.sebi236330
  6. ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD- 1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link - https://smartodr.in/.
Screenshot of mobile app
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SEBI Registered RA INH000009825 CIN Number : U74999MH2021PTC365248

1st floor & 2nd floor, 175, KAGALWALA HOUSE, Plot no-1, CST road KALINA, BKC, SANTACRUZ (E), Mumbai city 400098

Have Questions?

In case you have any doubts or queries, kindly reach out to us on the below email address

911@hedged.in

Investment in securities market are subject to market risks. Read all the related documents carefully before investing. Registration granted by SEBI and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors https://smartodr.in/ .